customer service excellence training

Make customer service your killer competitive advantage.

Empowering customer service teams with the knowledge and tools to provide top-notch service for internal and external audiences through customer service excellence training, customer support training, client service coaching, customer service skills workshops, and effective customer service training.

Customer service training that makes a difference

The foundation of exceptional customer service is open and strong communication skills guided by solid principles. By empowering customer service professionals to learn how to effectively tap into their aptly prepared communication toolkits, they will unlock their power to provide exemplary internal and external client service.

We offer virtual and in-person group trainings that teach individuals to learn about themselves, others, and the importance of communicating openly and with confidence. We focus on both individual and group performance to elevate the overall experience both internally and externally.

Cannonball University
for customer service executives

Cannonball University is our online portal that offers access to training materials. Leaders enrolled in the coaching program have access to customized and personalized information at their fingertips.

Guided Group Sessions that focus on customer service skills

Guided by our high-level mindset philosophy, leaders experience a series of group sessions with tactical sales and leadership lessons. Each session has a goal and focus with a very intentional outcome.

Customer Care
Kickoff Seminar

To get started, we bring the training to you and facilitate an in-person kickoff seminar to set the tone, intentions, and cadence for the program.

Let's dive in

Whether you want to consider working with us for leadership or sales training, are considering us for a speaking engagement or keynote presentation, or just want to talk about how to find those cannonball moments, reach out to us here…and let’s get that ball rolling.

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What clients are saying

I have been working with Chad to increase my sales and have seen a huge improvement in my interactions not only with potential clients but also my interpersonal relationships. He’s helped build my confidence and realize my relevance so that I can feel like I am enough and worthy of a life of abundance. He asks the hard questions that create self-reflection so you can come out the other side with renewed awareness and confidence. I’m so thrilled that we started working together!

VP - Caruso Homes

Powerful, engaging, authentic, and meaningful Chad WOWed the crowd of the Greater Sales & Marketing Council membership meeting, providing a thought-provoking and real talk that moved our guests - they are still talking about it!

Board of Directors - Greater Sales & Marketing Council

He’s not telling you what you should be doing. He’s pulling things out of you, and he’s sharing his experience—and they move you to think differently. Then, after he’s gone, they resonate with you.

Tim O'Brien - Owner | O'Brien Homes